Select your Founder Concierge service
Purchase your membership pack below to activate your service
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ANNUAL MEMBERSHIP
Founder
Optimise
$300 PER MONTH
ANNUAL MEMBERSHIP
Founder
Elevate
$600 PER MONTH
CASUAL TASK PACK
Founder20
$700 PER PACK
10 task credits per month
Equal to 40 hours annually
Dedicated Founder Concierge
Unused task credits rollover at the end of each month
Up to 2 account holders
Annual membership
25 task credits per month
Equal to 100 hours annually
Dedicated Founder Concierge
Unused task credits rollover at the end of each month
Up to 2 account holders
Annual membership
20 task credits
Equal to 6 hours, 40 minutes
Dedicated Founder Concierge
Credits must be used within 12 months
1 account holder
One-off purchase
CONTACT US FOR ASSISTANCE WITH SELECTING YOUR MEMBERSHIP PACK
Frequently Asked Questions
Founder Managers
Our Founder Managers work standard business hours (9:00am – 6:00pm) Monday – Friday.
You can submit new task requests at any time, but your dedicated Founder Manager will only be available to work on your requests during standard business hours.
You can communicate directly with your Founder Manager via our digital task platform plus you’ll receive a dedicated email address and phone number to contact our team.
Founder Managers are highly skilled Australian-based professionals with many years experience in customer service and project management. They are highly educated, cultured, passionate, committed and trustworthy.
We choose our Founder Managers carefully and they undertake a rigorous onboarding process when they join our team.
If you would like to explore joining our team and helping our members make life and business happen, please email concierge@esconcierge.co
Founder Tasks
Once you purchase your annual Optimise or Elevate membership or Casual Task Pack, you will have your own digital task board created for you, powered by monday.com.
You will meet with your Founder Manager via an initial Zoom session to plan your year ahead, including all of the major life moments and business tasks to be done.
Then, we’ll get to work. We’ll start to complete the tasks we’ve planned in your Year Ahead session and you’ll also submit new tasks via your task board each week.
As we complete tasks, we’ll utilise your task credits and we’ll keep you up to date with your task credit status at every stage.
We also recommend downloading the monday.com app on your mobile device so you can easily submit new tasks and manage ongoing tasks while you’re on the go.
A great life and business, in the palm of your hand.
Almost anything, as long as it is not illegal or immoral.
Founder Managers are masters at planning, organising and making things happen. They are connected to the best suppliers, services and experiences in Australia and abroad, making things happen swiftly and with ease.
From business tasks – like business calendar management to restaurant bookings for client meetings, coordinating travel and sourcing supplier quotes; through to life tasks – like family holiday planning, securing event tickets, organising your house or securing wellbeing practitioners – we can do it all, easily.
Occasionally, our members will submit a task request that falls outside the scope of Life and Business Task services (for example, the task requires further research and experience, it is a project and not a viable ‘task’ request). When this happens, we will offer to quote you on an hourly rate or project fee to complete the task.
Founder Managers are highly skilled at recommending and coordinating the very best services to get things done for you.
Founder Managers do not generally execute onsite errands themselves – they arrange the necessary service providers for you eg. couriers, cleaners, tradespeople.
However, occasionally your Founder Manager may be the best person to get something done for you, that requires them to leave the office. In this case, a request for an onsite errand can be submitted to your Founder Manager, with the allocated time taken from your task credits.
The onsite errand time tracking begins from the time the Founder Manager departs the office until the last requested task is completed.
All charges and costs incurred as a result of sourcing services and products on your behalf are billed directly to you. Your Founder Manager will require credit card details for all purchases so you can be charged directly by the supplier. This process allows for transparency of all costs.
Task Credits
Task credits are used for anything you would like us to complete on your task list.
One task credit equals 20 minutes. If your task will take more than 20 minutes, we will let you know and with your approval, the appropriate number of task credits will be deducted from your task credit balance. You can also specify the maximum number of task credits you would like us to utilise for a particular task.
The maximum number of credits that can be used to complete a task is 5. If your request requires more time than this (e.g. a major project, ongoing activities outside of the usual service scope) we will let you know and with your approval, bill you separately on an hourly basis.
If you have purchased an annual Optimise or Elevate membership and you utilise all of your monthly task credits (10 or 25 credits are included in your membership, per month), we can deduct the additional task credits from the next month.
If you have purchased a Casual Task Pack (Founder20) and you utilise all of your task credits, you can purchase an additional Casual Task Pack or upgrade to an annual Optimise or Elevate membership.
Task credits that haven’t been used at the end of each month will automatically rollover to the next month.
If you have unused task credits at the end of your annual membership period, your credits will become void.
If you decide to cancel your membership early, any unused credits will become void and will not be able to be used.
You have 12 months from the purchase date of your Casual Task Pack to utilise your task credits. If you have unused task credits at the end of that 12 month period, your credits will become void.
Memberships
We don’t offer trial memberships however a great way to get started with a Founder Manager is to purchase a Casual Task Pack (Founder20). This allows you to get to know the team and experience the positive impact the service has on your life.
We find many of our members who commence their journey with us via a Casual Task Pack, often upgrade to an annual Optimise or Elevate membership within the first few months of working with us.
Our annual Optimise and Elevate membership is billed as one yearly purchase, to allow for ongoing collaboration and flexibility as we work together. We have found this to be the best approach for our members.
If you would prefer to pay for your membership on a monthly basis, simply email concierge@esconcierge.co and we will make the arrangements.
Although this doesn’t happen very often, if for any reason you’d like to cancel your membership, simply email concierge@esconcierge.co.
If you choose to cancel, your remaining task credits and unused monthly membership fee will become void.
