Founder Managers are highly skilled Australian-based professionals with many years experience in customer service and project management. They are highly educated, cultured, passionate, committed and trustworthy.
We choose our Founder Managers carefully and they undertake a rigorous onboarding process when they join our team.
If you would like to explore joining our team and helping our members make life and business happen, please email firstname.lastname@example.org
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Founder Managers are masters at planning, organising and making things happen. They are connected to the best suppliers, services and experiences in Australia and abroad, making things happen swiftly and with ease.
From business tasks – like business calendar management to restaurant bookings for client meetings, coordinating travel and sourcing supplier quotes; through to life tasks – like family holiday planning, securing event tickets, organising your house or securing wellbeing practitioners – we can do it all, easily.
Occasionally, our members will submit a task request that falls outside the scope of Life and Business Task services (for example, the task requires further research and experience, it is a project and not a viable ‘task’ request). When this happens, we will offer to quote you on an hourly rate or project fee to complete the task.
Founder Managers are highly skilled at recommending and coordinating the very best services to get things done for you.
Founder Managers do not generally execute onsite errands themselves – they arrange the necessary service providers for you eg. couriers, cleaners, tradespeople.
However, occasionally your Founder Manager may be the best person to get something done for you, that requires them to leave the office. In this case, a request for an onsite errand can be submitted to your Founder Manager, with the allocated time taken from your task credits.
The onsite errand time tracking begins from the time the Founder Manager departs the office until the last requested task is completed.
All charges and costs incurred as a result of sourcing services and products on your behalf are billed directly to you. Your Founder Manager will require credit card details for all purchases so you can be charged directly by the supplier. This process allows for transparency of all costs.
Task credits are used for anything you would like us to complete on your task list.
One task credit equals 20 minutes. If your task will take more than 20 minutes, we will let you know and with your approval, the appropriate number of task credits will be deducted from your task credit balance. You can also specify the maximum number of task credits you would like us to utilise for a particular task.
The maximum number of credits that can be used to complete a task is 5. If your request requires more time than this (e.g. a major project, ongoing activities outside of the usual service scope) we will let you know and with your approval, bill you separately on an hourly basis.
If you have purchased an annual Optimise or Elevate membership and you utilise all of your monthly task credits (10 or 25 credits are included in your membership, per month), we can deduct the additional task credits from the next month.
If you have purchased a Casual Task Pack (Founder20) and you utilise all of your task credits, you can purchase an additional Casual Task Pack or upgrade to an annual Optimise or Elevate membership.
We don’t offer trial memberships however a great way to get started with a Founder Manager is to purchase a Casual Task Pack (Founder20). This allows you to get to know the team and experience the positive impact the service has on your life.
We find many of our members who commence their journey with us via a Casual Task Pack, often upgrade to an annual Optimise or Elevate membership within the first few months of working with us.
Our annual Optimise and Elevate membership is billed as one yearly purchase, to allow for ongoing collaboration and flexibility as we work together. We have found this to be the best approach for our members.
If you would prefer to pay for your membership on a monthly basis, simply email email@example.com and we will make the arrangements.