Australia’s premier life and business concierge.

We partner with high performing people and organisations to help make their best lives and businesses happen, everyday.

More than a concierge service, we are architects of bespoke experiences and strategic collaborations, partnering with world-leading brands and cultural icons to deliver unparalleled access and innovation.

Our team is one of Australia’s most well-connected, bringing over 20 years of leadership within the global concierge and experiences landscape, offering a rare blend of discretion, precision, and international insight. We operate with meticulous attention to detail, seamlessly integrating a world-class perspective into every solution we create.

Today, we’re utilising technology to help us support more people, even faster and even more easily. Our app-based task management platform enables a dynamic connection between our Concierge members, Project clients and our team.

Our legacy of excellence is underscored by a growing portfolio of esteemed clients, media recognition in the Australian Financial Review and enduring partnerships with luxury powerhouses and industry leaders Porsche Melbourne, Gucci, CBRE, Sydney BMW, Australia Post, CBA, KWM, Westpac and more recently Family Offices.

With integrity at our core, an unwavering commitment to excellence and a vision shaped by a global perspective, this is what we’re here to do.

Our Values

PERSONAL

In order to become a member of our Concierge team, you need to be a pretty special person.

Dynamic, warm and culturally discerning, our team know what’s hot and happening, they know how to get things done and they are driven by high quality standards in all that they do.

Our team love to tailor your service to meet your needs.

We’re nimble and we’re great communicators – skills that ensure you are taken care of in a personal, human way, every time.

TRUST

When it comes to getting tasks completed for your life or business, it is, of course, a highly trusting experience.

In order for us to do our job well, we know we need to build and uphold trust and consistency with our members at every touchpoint of our service – and because we’re good at that, we’re great at what we do.

We work with secure digital communication and task management systems so you can feel assured that what needs to be done stays just between us.

EASE

Utilising our Concierge service is as easy as sending us your task list.

We’ve been making things happen in people’s lives and businesses for over 20 years now. We know how to find the perfect person for the job, the right supplier for the task and the best approach to the problem to make it simple, easy and smooth.

Our mission is for our members to not be able to remember a time in their lives when we weren’t in it.

Integrating and collaborating is what we do.

A concierge service that changes your world.

All Services

Mandi Ford
Founder & Director

“Our business principles are founded in our drive to simply be better every day. With every client we take the time to discover, listen and learn deeply.

In my 20+ years of experience, I find that it’s listening that always leads to the best and most enduring outcomes and relationships.”

mandi@esconcierge.co
1800 377 368

Our Team

Jacqueline Walker – Head of Brand & Experience Lead

I am the custodian of our brand and the engine behind our operational excellence.

I think strategically, ensuring that our service delivery, team operations, and market presence all reflect the same hallmark of luxury. I have a sharp mind for systems and a deep respect for elegance.

I empower the team to deliver elevated experiences that are as seamless as they are unforgettable.

Kimberley Thomas – Head of Project & Client Experience

I am the strategic executor behind our most memorable client experiences. With a sharp operational mindset and an unwavering eye for detail, I transform ambitious concepts into seamless, high-touch realities.

Calm under pressure and meticulous in planning, you ensure every project is delivered with precision, polish, and luxury flair

Harriet Alker – Client Experience Coordinator

I am the person who anticipates needs of our clients and turns every interaction into a seamless, memorable experience.

I thrive in fast-paced environments, effortlessly managing client enquiries, conferences, and on-site support with calm precision and elevate every aspect of the luxury concierge experience.

Jemima Hunt
Client Experience Co-ordinator

I make luxury logistics look effortless. Calm, precise, and client-first. I am essential in the delivery of both member concierge requests and premium event experiences.

My service mindset and proactive coordination ensure every detail delights.

“I don’t know how I got through the last 12 months without the ES Concierge team”.

Abbie R, Business Concierge member

“My Founder Concierge helps me achieve my goals – to dream big and deliver.

They truly make the impossible, possible.”

Amanda M, Founder Concierge member

“Thank you to the team at ES for helping me out last minute.

You saved me an enormous amount of time and the gifting outcome was far better than what I could have arranged myself.

A fabulous service that I would highly recommend.”

Danielle S, Gift Concierge member

“Mandi and the team at ES have been assisting our business for over 5 years with a huge range of successful initiatives; from hosting international corporate events, team conferences and events, to gifting for our clients.

They are professional, effective and effortless in everything they do. They truly understand our requirements and always deliver exceptional quality and style.”

Laura D, EssentialX

“The team at ES have taken the time to get know not only about myself, but also my family. They regularly send us updates on upcoming events and experiences that will appeal to us.

They have assisted in organising a number of experiences for our family to enjoy and they provide all the details we will require to make sure it is seamless, every time.”

Craig M, Life Concierge member

“Running a small boutique business means that you can’t be good at everything.

I recently needed a very special thank you gift for a client and I knew ES would be able to make it special.

My client was absolutely thrilled at the personal nature and fit of the gift. It arrived beautifully wrapped with no detail missed.”

Deborah C, Founder Concierge member

“Honestly, you guys are the besst – you have once again saved me a bunch of time and made me look good in the process!”.

Laurinda M, Business Concierge member

“As a full-time working mother of three children, I am so grateful for Jacqui’s support. She has organised milestone birthday parties, arranged family hollidays, provided gifting solutions, sourced reliable trades people, arranged dog walking, set up family photo shoots – the list goes on and on.  It’s my third year in a row working with Jacqui – I couldn’t manage life without her”.

Margery C, Life Concierge member

“From the initial, and to the ever-changing brief, your guidance, expertise and flexibility ensured that our party was the elegant celebration was a perfect success.”

Brad D, EssentialX

“Mandi and her team have become part of our trusted outsourced partners and in many ways have become part of our company fabric. They are incredibly collaborative but most importantly always treat our team and internal stakeholders and likewise our clients with nothing but kindness and a helpful attitude.”

Jen B, EssentialX

Thank you to the ES Concierge Team for a wonderful event yesterday – your hard work and hustle to execute a fabulous launch event was greatly appreciated. We have received fantastic feedback from all stakeholders.

Millie D, EssentialX

Truly appreciate you! Absolutely legend, one of a find and brilliant at what you do! The seamless coordination and attention to detail at every event we worked on together from venue planning and set up to the admin tasks associated made the biggest difference in how we managed our projects and the success of the day. I’m your biggest fan.

Dianne L, EssentialX

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