A global leader in commercial real estate services shares how its partnership with ES Concierge & Co has transformed employee recognition into an exceptional, personalised experience celebrating achievement, strengthening connections and create lasting impressions.

Transforming employee recognition into an exceptional, personalised experience.

For the past five years, our ES Projects team has partnered with our client to deliver their annual Excellence program. A prestigious recognition experience celebrating outstanding achievements across the business.

Bringing together award recipients, their partners and senior leadership, the program goes beyond the traditional employee recognition. It creates opportunities to connect with colleagues across offices and business lines, build meaningful relationships and celebrate individual achievements in an extraordinary setting.

Each year, our role is to bring this vision to life through a thoughtfully curated destination personalised experiences and seamless end-to-end project management, ensuring every recipient feels genuinely valued and celebrated.

The Challenge

Delivering a prestigious recognition experience with complex travel and guest requirements.

With award recipients travelling from across Australia and New Zealand with a guest, the program requires careful coordination of travel, accommodation, dining, activities and individual preferences.

The challenge is to deliver a consistent, premium experience while maintaining the flexibility to accommodate each recipient’s needs, manage multiple stakeholders and minimise the demands on the internal team.

The Impact

Meaningful recognition. Stronger connections. Lasting impressions.

The program has evolved into a highly anticipated recognition experience, creating lasting memories and meaningful connections across the business.

For our client, the partnership provides confidence in delivery, reduced internal administration and the freedom to focus on what matters most, celebrating its people and their achievement.

“What sets ES Concierge & Co apart is their genuine care and attention to detail. They understand our business, anticipate our needs and consider every element of the experience from the recipient’s perspective.

There is an incredible level of trust in our partnership. Whatever challenges arise, the team approaches them with professionalism, positivity and a solutions-focused mindset. Nothing is ever too much trouble.

They don’t simply deliver a program, they genuinely care about the experience we are creating for our people.”

The ES Approach

Considered details. Personalised experiences. Seamless delivery.

Our ES Projects team provides end-to-end project management, combining destination expertise, trusted supplier relationships and a concierge-led approach to every stage of the guest journey.

From destination and venue curation to tailored itineraries, travel coordination, cultural experiences, thoughtful gifting and proactive guest communication, every detail is designed with the recipient in mind.

Working as an extension of our client’s team, we bring together strategic planning, meticulous logistics and the flexibility to respond to changing requirements, ensuring a seamless experience from the first communication to the final farewell.

In Our Client’s Words

In our Client’s Words

Trust & Partnership

We trust ES Concierge & Co deliver on our objectives and ensure every recipient has an exceptional experience. When challenges arise, we tackle them together, nothing is ever too much trouble.

The Difference

What sets ES Concierge & Co apart is their genuine care. They think about the details we may have overlooked and consider every element of the experience from the recipient’s perspective.

The Guest Experience

The end-to-end service is exceptional. The team genuinely considers what is important to each individual, ensuring recipients feel valued and rewarded throughout their entire journey.

Professionalism

Nothing is too much trouble. The team approaches every challenge with professionalism, positivity and with a solutions focused mindset.

The Recommendation

The level of stress you remove by engaging ES Concierge & Co is significant. They understand what we’re trying to achieve, take ownership and delivery with genuine care and professionalism.

Beyond Traditional Project Management

The value of an exceptional project management partner extends far beyond resourcing and logistics. It is about working with a team that understands our business, anticipates our needs and brings a more thoughtful, flexible and individualised approach to every experience.