A leading law firm shares insight into their operational challenges and how ES Concierge delivered streamlined support solutions – empowering their team, elevating client service and opening new avenues for business growth.
The Challenge
The law firm’s events team found themselves time-poor, managing multiple high-priority projects and facing mounting pressure to source and present value options quickly for the partnership.
Keeping pace with business demands while making numerous venue enquiries, liaising with vendors and preparing branded presentation decks proved increasingly difficult.
The firm needed a trusted partner who could alleviate operational pressure, streamline research and help maintain their exceptional client experience.
The Goals
The goal was clear:
- Free up the events team to focus on strategic planning and execution
- Ensure quick turnarounds during peak periods
- Support mindful workflows and promote team balance
Success looked like:
- Instant relief from time pressures
- Seamless venue research and quote reviews
- Professionally branded presentation decks, ready to share with the partnerships
By investing in the ES Elevate membership, the work contributed to their team’s success and to continually elevating the firm’s client experiences.
The Process
Collaboration between the event team and ES evolved into a trusted partnership grounded in professionalism and understanding of the firm’s brand and client expectations.
- Detailed briefs were shared via email or phone, followed by clear timelines
- ES consistently delivered within deadlines and maintained open, efficient communication
- Their team intuitively filled operational gaps, ensuring every experience reflected the right level of luxury and alignment with the firm’s values
The Solution
ES provided comprehensive Business Concierge support, including:
- Venue Research – Tailored options based on detailed briefs
- Expert Industry Knowledge – Insight into the newest and most suitable venues
- Administrative Support – Branded presentation decks, ready for partnership review
- Gift Concierge Expertise – Curated gifting solutions for partners and clients
What stood out most:
The ES team’s transparency and independence in venue selection matching venue to the firm’s brief rather than vendor relationships set them apart from traditional research agencies.
The Results
Working with ES produced tangible results:
- Enhanced client experiences, with “surprise and delight” moments
- Elevated partner-client engagement, through thoughtfully curated experiences
- Team balance and efficiency, freeing time for strategic work
- Access to emerging industry insights, often knowing about new venues and restaurants before they officially launched
ES has the skills and knowledge to be able to negotiate on our behalf to secure the best options and pricing maximising both value and impact.
Client Quote | Testimonial
“The ES team always seem to find the hidden gems when we don’t think its possible. They elevate our team through their expertise, turnaround times and the level of support they provide to the partnership for client engagement.”
Looking Forward
The partnership between our firm and ES continues to strengthen.
What’s next:
- Collaborating on new experiences for the firm’s refurbished events floor
- Continuing to deliver elevated client experiences that surprise and delight partners and clients alike
- This valued partnership will continue to evolve and grow through 2026 and beyond
“Their ability to continually pivot their service offering has been incredible – from event support to gifting during COVID, creating bespoke hampers for national and international conferences, even personalising experiences for attendees’ families and pets”